The Element4 devices on which this warranty is applicable are made of high quality materials. Should any problem or defects still occur the following provision are in effect;

1. Before any installation, the installer will ensure himself of the good quality and operation of the flue channel. The gas fireplaces are to be installed by a competent installer, according to the rules and regulations that are applicable in the country (or even region) of installation and those as described in this manual. 
    
2. There is a warranty period of two years for all Element4 devices, starting from the moment of purchase. The date of purchase should be mentioned clearly on the purchase invoice. 
    
3. The ceramic glass is not included in the warranty, as are the physical or chemical outside influences during transport, storage or montage. 
    
4. If a malfunction should occur during warranty period that is a consequence of a assembly error or material defect, Element4 will provide a free replacement part to the installer, without compensation for disassembly or montage. 
    
5. In case the installer is not able to fix the problem himself, a request can be made to Element4 to do it for him, as long as the service can be done within the borders of the Benelux. 
    
6. Only after consulation up front, the device or loose parts can be send for check up or replacement. These goods are the be send with the necessary warranty documents and the date of purchase. 
    
7. When a house visit should occur for service purposes by Element4 (within the borders of the Benelux) during warranty period, the right documentation (i.e this page and a proof of purchase) should be available. 
    

For a service provision to house, outside the warranty period, the following costs are being charged:

Material costs

• Working hours
• Call-out costs 
   

The warranty is not applicable in the following cases:

1. When one of the previous point is not met 
    
2. When changes are made, of which Element4 is not made aware of 
   / has approved of upfront 
    
3. When device is not installed and/or used properly according to 
   the installation manual. 
    
4. When other then the prescribed decoration material is used. 
    
5. When the device is installed (partially or fully) with other materials 
   than prescribed in this manual.